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FAQs

Frequently Asked Questions

Ordering FAQ

How can I place my order?

To place an order, follow these steps:

  1. At the homepage or category page: Select the Delivery Location, this can include Country name, as well as City, State/Province, ZIP/Postal Code; then select from the drop down list.
  2. Find the product you want to order.
  3. On the product page, fill out all four tabs: Size, Delivery Information, Delivery Date & Message, and Sender’s details.
  4. Click Add to bag button
  5. A pop-up will appear: please select if you would like to add an ‘Add-On’ item. If not, select. ‘No Thanks, Continue to Cart’ 
  6. At the cart page Click the Checkout button 
  7. At the Billing Page, follow these steps:
    • Fill out “Sender’s Details” tab with your actual address.
    • Keep in mind all the fields marked with a red asterisk are required, mandatory. Leaving any of these fields blank will result in an error message when trying to place the order.
    • At the “Payment Information” tab please select “Credit Card” or “PayPal”.
    • If you select Credit Card please fill out the proper card information.
    • If you select PayPal, after everything is filled out, Terms and Conditions accepted and you click “Place Order”, you’ll be redirected to PayPal and after your payment you’ll be redirected back to our Website to an Order Confirmation page, showing your order details and order number.
    • Billing Address: you can check-mark the option “If it’s the same as the Sender’s Address click here” or you can provide a different Billing Address.
  8. Below the Billing Address section you can choose if you want to place the order as a Guest or if you want to open your Account with ProGift. Opening the account is very easy, and you just have to provide a password. This will allow you to earn points which could be redeemed for future orders.
  9. Lastly, make sure the “Accept Terms & Conditions” checkbox is check-marked.
  10. Click on the “PLACE ORDER” button

If the order was correctly placed, you will be redirected to a Thank you Page with the Order Number on it.


How to edit an order from the Billing page?

At the right-hand side of the Billing Page, you will see a “EDIT ORDER” button under the product picture. 

You will be redirected to the Cart Page, where you will be able to click on the product you want to edit. Each product will have an “EDIT ORDER” button.

After you click the “EDIT ORDER” button, you’ll be redirected to the product page, where you will be able to change any details under the 4 tabs you initially filled out. You will be able to change the size of the item or the delivery information.

Then please click the “Add to Bag” button, and when the add-on pop up window appears, you will be able to edit the add-on options.

After that, you will be directed to the cart page, and if you click on the “Checkout” button, you’ll be back on the billing page to make the payment and place the order.

How to specify special requests?

If you want to include any special requests regarding the product or delivery, you can do the following:

  1. At the Product Page under the Delivery Date tab you will find the “Special Instructions” field
  2. Select “Other” on the drop down menu
  3. Write your instructions on the text field

All of your special instructions will be honored if possible.


How can I place an order for several products?

To order multiple products for the same recipient:

  1. Add the first product to your bag.
  2. Then click Continue Shopping in the Cart Page.
  3. Select the second item
  4. At the product page, under the “Delivery Details” tab, we’ll ask you: “Is This Product Going To The Same Recipient & Date?”
  5. Select the same recipient information from the dropdown menu and add it to your bag.
  6. Repeat this process if you want to send several items.
  7. You can review the contents of your bag by clicking the bag icon at the top right corner of the website.

To order multiple products for different recipients/address:

  1. At the product page, under the “Delivery Details” tab, we’ll ask you: “Is This Product Going To The Same Recipient & Date?”
  2. Select the “New Recipient” order from the dropdown menu.
  3. Add the information of the new recipient and click the “Add to Bag” button
  4. You will end up have multiple product at the cart, with different recipients each.


How do I know if my order went through?

If your order was correctly placed you will receive an order confirmation number after you click “Place Order”. If you do not receive this number, your order was not placed. We’ll also send you an email confirmation with your order number and your order details. If you don’t receive our email confirmation or the confirmation page didn’t appear, try re-entering your order. For further assistance, call us, and we will be happy to take your order over the phone.




Delivery FAQ

How can I check the status of my order?

You can check the status of your order through the “Track My Order” link in the header of our website (https://progiftnet.com/track_order). Use your Order Number and email to track it or Log into your account. Please note that updates are not in real-time and may take some time to reflect due to time differences in various countries. The order will be delivered on the date confirmed in the order status update online and in the email you received after placing the order.


What does “In Process” status mean?

“In Process” indicates that there are no issues with your order and it is scheduled to be delivered on the date specified in your confirmation email and online order status update.


How will I know if my gift/order has been successfully delivered?

Delivery will be made on the date you requested unless we notify you otherwise. Once the delivery is completed, you will receive a confirmation email. If you do not see this email in your inbox, please check your spam/junk folder or please contact us.


Can I request a specific time for the delivery of my arrangement?

While we cannot guarantee exact delivery times, we will do our best to accommodate your preferences. Please use the Special Instructions field to specify your preferred time by choosing “Other” and adding your comments. Note that exact times cannot be guaranteed.

For sympathy orders, we coordinate with the funeral home and adjust the delivery time and date as requested by the funeral director.


For hospital deliveries, do I need a specific location?

Yes, please provide the building name, department, and floor/suite number. Additionally, include a cell phone number and a department phone number. Accurate information ensures timely delivery in large hospital complexes with multiple buildings.


What happens if the recipient is not at home when delivery is attempted?

If the recipient is not home, we will leave the order in a safe place with customer approval and notify the recipient by phone. This is why providing a recipient phone number is important. If leaving the order is not approved, a second delivery attempt will be made, which may result in additional delivery charges.


Contact ProGift Customer Service Team

Customer Service Hours:
Mon-Sat from 9am to 6pm EST USA

E-mail: info@progiftnet.com


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